Privacy policy

 

1. Introduction

This Privacy Policy explains how the operator trading as fearofgodr.shop collects, uses, stores, shares and protects personal information when you visit fearofgodr.shop, create an account, place an order, contact customer service, subscribe to marketing communications or otherwise interact with our website and services.

Throughout this Privacy Policy, the terms “we”, “us”, “our” and “fearofgodr.shop” refer to the operator of fearofgodr.shop.

The terms “you” and “your” refer to visitors, customers and other individuals whose personal information we process.

We process personal information in accordance with applicable United Kingdom data protection and privacy laws, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended from time to time.

By using fearofgodr.shop, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Data Controller

The operator trading as fearofgodr.shop is the data controller responsible for determining how and why personal information collected through the store is processed, except where another organisation acts as an independent data controller.

Privacy enquiries and requests may be sent to:

Website: fearofgodr.shop
Email: info@fearofgodr.shop

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• the fearofgodr.shop website;

• the online checkout;

• customer accounts;

• order and payment processes;

• customer support communications;

• email subscriptions;

• product reviews and other submissions;

• cookies and similar technologies;

• fraud-prevention and security systems; and

• other services operated in connection with fearofgodr.shop.

This policy does not govern the independent privacy practices of third-party websites, platforms or services that are not controlled by fearofgodr.shop.

4. Personal Information

Personal information means information relating to an identified or identifiable individual.

It may include information that directly identifies you, such as your name and email address, as well as information that may identify you when combined with other information, such as an IP address, order history or device identifier.

Information that has been irreversibly anonymised so that no individual can reasonably be identified is not treated as personal information.

5. Information You Provide to Us

We may collect personal information that you provide directly when you use the website or communicate with us.

5.1 Identity Information

This may include:

• full name;

• account username;

• account identifiers; and

• signature or identity confirmation where reasonably required.

5.2 Contact Information

This may include:

• email address;

• telephone number;

• billing address;

• shipping address; and

• other delivery or contact instructions.

5.3 Order and Transaction Information

This may include:

• products ordered;

• product sizes, colours and variants;

• order number;

• order date;

• order value;

• currency;

• discounts used;

• payment status;

• delivery status;

• returns;

• refunds;

• cancellations; and

• customer service history.

5.4 Account Information

Where customer accounts are available, we may collect:

• account login information;

• encrypted or protected password information;

• saved addresses;

• order history;

• preferences; and

• account activity.

You are responsible for keeping your account credentials confidential.

5.5 Payment Information

Payments may be processed by Shopify Payments, PayPal, card networks, banks or other payment service providers made available during checkout.

Payment providers may collect information such as:

• cardholder name;

• billing address;

• card number;

• card expiry date;

• security code;

• payment account details;

• transaction identifiers; and

• fraud-prevention information.

fearofgodr.shop will generally receive payment confirmation, transaction identifiers and limited payment details rather than complete card information.

Payment information is handled by the relevant payment provider under its own security and privacy procedures.

5.6 Communications

When you contact us, we may collect:

• the contents of your message;

• your email address;

• attachments;

• photographs;

• complaint details;

• return or refund evidence;

• customer support records; and

• any other information you choose to provide.

5.7 Reviews and Other Content

If you submit a review, comment, photograph or other content, we may collect:

• your name or display name;

• review text;

• rating;

• photographs;

• product information;

• submission date; and

• information associated with the submission.

Reviews may be displayed publicly where this is made clear at the time of submission.

6. Information Collected Automatically

When you visit or use fearofgodr.shop, certain technical information may be collected automatically through cookies, pixels, log files and similar technologies.

This may include:

• IP address;

• browser type;

• browser version;

• device type;

• operating system;

• language settings;

• time zone;

• approximate location derived from an IP address;

• pages viewed;

• links clicked;

• products viewed;

• search terms;

• referring website;

• session duration;

• checkout activity;

• shopping basket activity;

• cookie identifiers;

• advertising identifiers;

• device identifiers;

• error logs; and

• security and fraud-risk signals.

This information may be collected by fearofgodr.shop, Shopify and approved analytics, advertising, security or technology providers.

7. Information Received From Other Sources

We may receive personal information from third parties involved in providing the website and fulfilling orders.

These parties may include:

• Shopify;

• payment processors;

• banks and card providers;

• delivery carriers;

• fulfilment providers;

• fraud-prevention providers;

• analytics providers;

• advertising platforms;

• email service providers;

• customer support systems;

• social media platforms;

• account authentication providers; and

• professional advisers.

For example, a payment provider may tell us whether a payment was successful, while a carrier may provide delivery status and tracking information.

8. Purposes for Processing Personal Information

We may process personal information for the following purposes.

8.1 Providing the Website

We use personal information to:

• display and operate the website;

• maintain website functionality;

• provide customer accounts;

• remember shopping basket contents;

• provide checkout services;

• troubleshoot technical problems; and

• improve website performance.

8.2 Processing Orders

We use personal information to:

• receive and review orders;

• verify order information;

• process payments;

• confirm purchases;

• prepare products for dispatch;

• arrange delivery;

• provide tracking information;

• process cancellations;

• manage returns;

• issue refunds; and

• maintain transaction records.

8.3 Customer Service

We use personal information to:

• answer questions;

• respond to complaints;

• resolve delivery problems;

• investigate missing or damaged parcels;

• manage returns and refunds;

• provide product information;

• respond to privacy requests; and

• maintain records of communications.

8.4 Security and Fraud Prevention

We may use personal information to:

• verify customer identities;

• authenticate payments;

• detect suspicious transactions;

• prevent fraud;

• prevent account misuse;

• protect the website;

• investigate security incidents;

• enforce our Terms of Service; and

• protect customers, service providers and fearofgodr.shop.

8.5 Legal and Regulatory Compliance

We may process personal information to:

• comply with tax and accounting obligations;

• maintain legally required business records;

• respond to lawful requests from authorities;

• comply with court orders;

• address consumer protection obligations;

• investigate legal claims;

• establish, exercise or defend legal rights; and

• comply with applicable laws and regulations.

8.6 Website Analysis and Improvement

Subject to applicable consent requirements, we may use information to:

• understand how visitors use the website;

• measure website traffic;

• analyse sales and conversion performance;

• identify technical problems;

• improve navigation;

• improve products and services;

• personalise website content; and

• assess the effectiveness of promotions.

8.7 Marketing

Where legally permitted, we may use personal information to:

• send email marketing;

• provide product updates;

• send promotional offers;

• provide abandoned basket reminders;

• recommend products;

• measure marketing performance;

• create advertising audiences; and

• display relevant advertising.

Where consent is required, marketing activities will be carried out only after valid consent has been obtained.

9. Lawful Bases for Processing

We process personal information only where an appropriate lawful basis applies.

9.1 Performance of a Contract

We rely on contractual necessity where processing is required to:

• process an order;

• collect payment;

• deliver products;

• manage a customer account;

• communicate about an order;

• process a return;

• provide a refund; or

• take steps requested by you before entering into a contract.

If required information is not provided, we may be unable to accept or fulfil an order.

9.2 Legal Obligations

We rely on legal obligation where processing is necessary to:

• maintain tax or accounting records;

• comply with consumer protection law;

• respond to lawful authority requests;

• fulfil data protection obligations;

• prevent unlawful transactions where required; or

• comply with another applicable legal duty.

9.3 Legitimate Interests

We may rely on legitimate interests where processing is reasonably necessary for our business operations and those interests are not overridden by your rights and freedoms.

These legitimate interests may include:

• operating and improving the website;

• providing customer support;

• preventing fraud;

• protecting accounts and systems;

• maintaining business records;

• understanding website performance;

• managing legal claims;

• protecting our commercial interests; and

• communicating with existing customers where legally permitted.

Before relying on legitimate interests, we consider the purpose, necessity and potential impact of the processing.

9.4 Consent

We rely on consent where legally required, including for certain:

• marketing emails;

• advertising cookies;

• analytics cookies;

• personalisation technologies; and

• optional data processing activities.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

10. Cookies and Similar Technologies

fearofgodr.shop and its service providers may use cookies, pixels, tags, local storage and similar technologies.

A cookie is a small data file stored on a browser or device.

10.1 Strictly Necessary Cookies

Strictly necessary cookies support essential website functions, including:

• shopping basket operation;

• checkout;

• payment processing;

• account authentication;

• security;

• fraud prevention;

• load balancing; and

• remembering privacy choices.

These technologies may be used without consent where permitted because they are necessary to provide a service requested by the user.

10.2 Preference Cookies

Preference cookies may remember:

• language;

• region;

• currency;

• display preferences; and

• other website choices.

10.3 Analytics Cookies

Analytics cookies help us understand:

• visitor numbers;

• traffic sources;

• pages viewed;

• website performance;

• customer journeys; and

• technical errors.

Where required by law, analytics cookies will be used only after consent.

10.4 Advertising Cookies

Advertising cookies and similar technologies may be used to:

• measure advertising performance;

• limit repeated advertisements;

• build advertising audiences;

• understand interactions with advertisements; and

• display advertising that may be more relevant.

Advertising technologies will be used only where legally permitted and, where required, after consent has been obtained.

10.5 Managing Cookie Preferences

You may accept, reject or manage non-essential cookies using the cookie banner or privacy preference controls made available on fearofgodr.shop.

You may also change browser settings to block or delete cookies. Blocking strictly necessary cookies may prevent parts of the website, shopping basket or checkout from functioning correctly.

Changing your cookie preferences does not affect processing that was lawfully carried out before the change.

11. Marketing Communications

We may send marketing communications where:

• you have provided valid consent;

• the communication is permitted under the existing-customer exception;

• another lawful permission applies; or

• the message is a service communication rather than direct marketing.

You may stop marketing emails at any time by:

• selecting the unsubscribe link included in the email; or

• contacting info@fearofgodr.shop.

Unsubscribing from marketing will not prevent us from sending necessary transactional or service messages about:

• orders;

• payments;

• deliveries;

• returns;

• refunds;

• security;

• account administration; or

• changes affecting an existing contract.

We may retain limited information on a suppression list to ensure that marketing is not sent after an opt-out request.

12. Abandoned Basket Communications

Where legally permitted, we may use checkout information to send a reminder if products are left in a shopping basket without completing the purchase.

Abandoned basket messages will be treated as marketing where required by law.

You may unsubscribe from these communications using the unsubscribe option provided or by contacting info@fearofgodr.shop.

13. Sharing Personal Information

We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy.

13.1 Shopify

fearofgodr.shop uses Shopify technology to host and operate the online store.

Shopify may process personal information to:

• host the website;

• provide checkout services;

• support customer accounts;

• provide analytics;

• protect against fraud;

• provide security;

• support store functionality; and

• provide other ecommerce services.

Shopify may act as a processor on our behalf and may also process certain information for its own purposes where permitted under its applicable privacy terms.

13.2 Payment Providers

Personal information may be shared with payment processors, card networks, banks and fraud-prevention providers to:

• authorise payments;

• process transactions;

• issue refunds;

• prevent fraud;

• handle chargebacks; and

• comply with financial regulations.

13.3 Delivery and Fulfilment Providers

We may share necessary information with warehouses, suppliers, fulfilment partners, postal services and couriers to:

• prepare orders;

• generate shipping labels;

• deliver parcels;

• provide tracking;

• resolve delivery problems; and

• process returned goods.

13.4 Technology and Service Providers

We may use providers that support:

• website hosting;

• cloud storage;

• email delivery;

• customer support;

• analytics;

• security;

• fraud prevention;

• account administration;

• product reviews;

• marketing;

• advertising; and

• business operations.

These providers receive only the information reasonably necessary to provide the relevant service and are required to protect it under applicable contractual and legal obligations.

13.5 Professional Advisers

Personal information may be disclosed to accountants, auditors, insurers, legal advisers, tax advisers and other professional consultants where reasonably necessary.

13.6 Government and Legal Authorities

We may disclose personal information where reasonably necessary to:

• comply with law;

• respond to a court order;

• respond to a lawful request;

• investigate fraud;

• protect legal rights;

• protect public safety; or

• establish, exercise or defend legal claims.

13.7 Business Transactions

If all or part of the business is sold, transferred, reorganised or merged, personal information may be disclosed to prospective or actual purchasers and their advisers.

Any recipient must use the information only for the relevant transaction and continue to protect it in accordance with applicable law.

14. Sale of Personal Information

fearofgodr.shop does not sell personal information to third parties in exchange for monetary payment.

We may share information with service providers, analytics providers and advertising partners as described in this Privacy Policy.

Where applicable law treats a particular advertising or data-sharing activity as a regulated sale or sharing arrangement, we will provide any legally required notice, consent mechanism or opt-out control.

15. International Data Transfers

Shopify and other service providers may process personal information in countries outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that the transfer is protected by a lawful transfer mechanism.

These mechanisms may include:

• UK adequacy regulations;

• the United Kingdom International Data Transfer Agreement;

• the United Kingdom Addendum to approved standard contractual clauses;

• binding corporate rules;

• another legally recognised safeguard; or

• a permitted legal exception.

Where required, appropriate contractual, organisational and technical safeguards will be used to protect transferred information.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on factors including:

• the nature of the information;

• the purpose of processing;

• contractual obligations;

• tax and accounting requirements;

• consumer protection obligations;

• fraud-prevention requirements;

• limitation periods for legal claims;

• whether an account remains active;

• whether a dispute is ongoing; and

• whether deletion has been requested.

Order, payment, delivery, return and refund records may be retained for the period reasonably necessary to meet accounting, tax, consumer protection and legal claim requirements.

Customer support records may be retained for as long as necessary to resolve the enquiry, maintain an appropriate service record and manage potential disputes.

Marketing information is retained until consent is withdrawn, an objection is made or the information is no longer required. Limited suppression information may be retained to respect an opt-out request.

When information is no longer required, it will be deleted, anonymised or securely isolated unless continued retention is required by law.

17. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• disclosure;

• destruction; and

• other unlawful processing.

These measures may include:

• encrypted transmission;

• access controls;

• password protection;

• payment security controls;

• fraud monitoring;

• security logging;

• restricted staff or provider access; and

• contractual confidentiality requirements.

No internet transmission or storage system can be guaranteed to be completely secure.

You should protect your account password, use secure devices and contact us promptly if you suspect unauthorised account activity.

18. Personal Data Breaches

If a personal data breach occurs, we will assess the nature and potential consequences of the incident.

Where legally required, we will:

• notify the Information Commissioner’s Office;

• notify affected individuals;

• take steps to contain the incident;

• investigate the cause; and

• implement appropriate corrective measures.

19. Automated Decision-Making and Fraud Screening

We and our service providers may use automated systems to identify potentially fraudulent, unauthorised or high-risk transactions.

These systems may consider information such as:

• transaction value;

• IP address;

• device information;

• payment results;

• delivery address;

• order patterns;

• account activity; and

• fraud-risk indicators.

An order may be delayed, reviewed, rejected or cancelled where fraud or security risks are identified.

Where a decision is made solely by automated means and produces legal or similarly significant effects, you may have the right to request human review, express your position and challenge the decision, subject to applicable law.

20. Your Data Protection Rights

Depending on the circumstances, you may have the following rights.

20.1 Right of Access

You may request confirmation of whether we process your personal information and request a copy of that information.

20.2 Right to Rectification

You may request correction of inaccurate personal information and completion of incomplete information.

20.3 Right to Erasure

You may request deletion of personal information in circumstances where the right applies.

Deletion may not be possible where information must be retained for legal obligations, fraud prevention, legal claims or another lawful reason.

20.4 Right to Restriction

You may request that processing be restricted in certain circumstances, including while the accuracy or lawfulness of processing is being reviewed.

20.5 Right to Object

You may object to processing based on legitimate interests.

You have an absolute right to object to the use of personal information for direct marketing.

20.6 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request eligible personal information in a structured, commonly used and machine-readable format.

You may also request that eligible information be transferred directly to another controller where technically feasible.

20.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

20.8 Rights Relating to Automated Decisions

Where applicable, you may have rights concerning decisions made solely by automated processing that produce legal or similarly significant effects.

21. Exercising Your Rights

To exercise a privacy right, contact:

info@fearofgodr.shop

Please clearly describe your request and identify the information or processing concerned.

We may request information reasonably necessary to:

• confirm your identity;

• locate relevant records;

• protect information from unauthorised disclosure; and

• understand the scope of the request.

We will respond within the period required by applicable law.

Privacy requests are normally handled without charge. A reasonable fee may be charged or a request may be refused where legally permitted because it is manifestly unfounded or excessive.

22. Complaints

Please contact us first if you have a concern about how personal information has been handled:

info@fearofgodr.shop

You also have the right to lodge a complaint with the United Kingdom supervisory authority, the Information Commissioner’s Office.

Making a complaint does not affect any other legal rights or remedies available to you.

23. Children’s Privacy

fearofgodr.shop is intended for individuals who are legally capable of entering into a purchase contract.

The website is not directed at children, and we do not knowingly collect personal information directly from children for the purpose of allowing them to make purchases independently.

If we become aware that personal information has been collected from a child without appropriate legal authority, we will take reasonable steps to delete or otherwise handle it in accordance with applicable law.

A parent or guardian who believes that a child has provided personal information may contact info@fearofgodr.shop.

24. Special Category Information

We do not normally request or intentionally collect special category personal information, such as information concerning:

• racial or ethnic origin;

• political opinions;

• religious or philosophical beliefs;

• trade union membership;

• genetic information;

• biometric identification;

• health information; or

• sex life or sexual orientation.

Please do not send special category information unless it is genuinely necessary for us to address a specific request.

If such information is received, it will be processed only where an appropriate lawful basis and additional legal condition apply.

25. Third-Party Links

fearofgodr.shop may contain links to third-party websites, payment providers, social media platforms or other external services.

We do not control the independent privacy practices of third parties.

You should review the privacy information of a third-party service before providing it with personal information.

The presence of a link does not mean that fearofgodr.shop is responsible for the third party’s processing activities.

26. Social Media

If you interact with fearofgodr.shop through a social media platform, both fearofgodr.shop and the platform may process information relating to the interaction.

The platform may process information as an independent data controller under its own privacy policy.

Information posted publicly on social media may be visible to other users. You should avoid publicly sharing order numbers, payment information, addresses or other sensitive details.

27. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• the website;

• business practices;

• service providers;

• technology;

• legal requirements; or

• the ways personal information is processed.

The updated version will be published on fearofgodr.shop with a revised “Last Updated” date.

Where a material change requires consent or another specific notice, we will take the steps required by applicable law.

We encourage you to review this Privacy Policy periodically.

28. Contact Information

For questions, complaints, consent withdrawals or requests concerning personal information, contact:

fearofgodr.shop
Email: info@fearofgodr.shop