Refund policy

 

This Return and Refund Policy explains the conditions and procedures for returning products, requesting exchanges, cancelling eligible online purchases and receiving refunds from fearofgodr.shop.

By placing an order through fearofgodr.shop, you acknowledge this policy. Nothing in this policy excludes, limits or replaces any mandatory rights available to consumers under applicable United Kingdom law.

1. Contact Information

For all return, exchange, cancellation and refund enquiries, contact:

Website: fearofgodr.shop
Email: info@fearofgodr.shop

Please include your order number and a clear description of your request.

2. Our 30-Day Return Policy

fearofgodr.shop offers a 30-day return period.

You may request a return within 30 calendar days after the date on which you, or a person nominated by you, receives the product.

Where one order is delivered in multiple parcels on different dates, the 30-day period for the entire order begins on the day after the final product is delivered.

A return request submitted after the 30-day period may be refused unless the product is faulty, damaged, misdescribed or otherwise covered by mandatory consumer rights.

3. Eligibility for a Standard Return

To qualify for a standard change-of-mind return, the product must:

• have been purchased directly from fearofgodr.shop;

• be returned within the applicable return period;

• be unused, unworn and unwashed, except for reasonable inspection;

• be free from stains, odours, damage, alterations and signs of extended use;

• include all original tags, labels, accessories and components;

• be returned in its original packaging where reasonably possible; and

• be accompanied by valid proof of purchase.

Customers may inspect and try on a product to the extent reasonably permitted in a physical shop.

We may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning. Any deduction will be reasonable and based on the actual reduction in value.

4. How to Request a Return

To request a return, email info@fearofgodr.shop within 30 calendar days after delivery.

Your email should include:

• your full name;

• your order number;

• the email address used to place the order;

• the product or products you wish to return;

• whether you prefer a refund or exchange;

• the reason for the return; and

• photographs where the product is damaged, faulty or incorrect.

We will review the request and provide return instructions and the authorised return destination.

Do not send a product to an address shown on the original parcel or shipping label unless fearofgodr.shop has confirmed in writing that it is the correct return destination.

Products sent to an incorrect or unauthorised destination may be delayed, rejected or lost.

Requesting return instructions is intended to ensure that the parcel reaches the correct processing location. It does not remove a statutory cancellation right where the customer has clearly communicated the decision to cancel within the legally required period.

5. Returning the Product

After receiving return instructions, you should send the product back without undue delay.

For returns made under the statutory cancellation right, the product must normally be sent within 14 days after you notify us of your decision to cancel.

For returns made under our extended 30-day policy, the product must be sent within 14 days after return instructions are issued unless we agree otherwise in writing.

The return parcel should:

• be securely packaged;

• contain all products included in the approved return;

• contain the original tags and accessories where applicable;

• include the order number or return reference; and

• be sent using a trackable postal or courier service.

Please retain your receipt, tracking number and proof of postage until the return and refund have been completed.

6. Statutory Right to Cancel

Consumers purchasing online normally have a statutory right to cancel an eligible order without giving a reason.

To exercise this right, you must clearly notify fearofgodr.shop of your decision to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods.

You may notify us by emailing:

info@fearofgodr.shop

Your cancellation notice should clearly state that you wish to cancel the contract and should include your name and order number.

Where one order is delivered in multiple parcels, the statutory cancellation period normally begins after the final parcel is received.

After notifying us of cancellation, you must normally return the products within a further 14 days.

Our voluntary 30-day return policy provides additional time to request a standard return and does not reduce the statutory 14-day cancellation right.

7. Products Excluded From Change-of-Mind Returns

The right to cancel or return a non-faulty product may not apply where a recognised legal exception applies, including:

• products made to the customer’s specifications;

• clearly personalised or custom-made products;

• products that deteriorate or expire rapidly;

• sealed products that are unsuitable for return for health protection or hygiene reasons after the seal has been broken;

• sealed underwear or other intimate products after the hygiene seal has been removed;

• products inseparably mixed with other items after delivery; and

• digital content supplied immediately after the customer expressly agreed to immediate supply and acknowledged the loss of the cancellation right, where applicable.

An exclusion will be applied only where the product and circumstances satisfy the applicable legal requirements.

These exclusions do not remove your rights where a product is faulty, damaged, unsafe, misdescribed or otherwise does not conform to the contract.

8. Hygiene-Sensitive Products

For health and hygiene reasons, sealed underwear, intimate apparel and other hygiene-sensitive products cannot normally be returned after the protective or hygiene seal has been removed, unless the product is faulty, damaged or incorrect.

A hygiene-sensitive product that remains sealed and otherwise satisfies the return conditions may be eligible for return.

9. Faulty, Damaged or Misdescribed Products

Products supplied by fearofgodr.shop must be:

• of satisfactory quality;

• fit for their ordinary purpose;

• fit for any specific purpose made known and accepted before purchase;

• as described; and

• supplied in conformity with the sales contract.

Contact info@fearofgodr.shop promptly if a product is:

• faulty;

• damaged on arrival;

• unsafe;

• materially different from its description;

• the wrong product;

• missing essential parts; or

• otherwise not in conformity with the contract.

Please provide your order number, a description of the problem and clear photographs where reasonably possible.

Photographs help us investigate the issue but will not be used unreasonably to deny a valid statutory claim.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• a full refund;

• repair;

• replacement;

• exchange;

• price reduction; or

• another remedy required by law.

10. Short-Term Right to Reject Faulty Goods

Where applicable under UK consumer law, a customer may have a short-term right to reject goods that do not conform to the contract.

This right will normally apply during the first 30 days after delivery, subject to the nature of the product and applicable legal rules.

Where the short-term right to reject applies, the customer may request a refund rather than accepting a repair or replacement.

Nothing in this policy restricts that right.

11. Faults Discovered After 30 Days

Legal rights relating to faulty or non-conforming goods may continue after the standard 30-day return period has expired.

Depending on the circumstances, the customer may be entitled to request:

• repair;

• replacement;

• price reduction; or

• a final right to reject the goods.

The appropriate remedy will depend on the nature of the fault, when it was discovered, whether a repair or replacement is possible and the requirements of applicable law.

The expiry of our voluntary return period does not automatically end your statutory rights.

12. Incorrect Products

If you receive a product that you did not order, contact info@fearofgodr.shop as soon as reasonably possible.

Please provide:

• your order number;

• the product ordered;

• the product received;

• photographs of the received product;

• photographs of the outer parcel; and

• a photograph of the shipping label.

Do not use, wash, alter or dispose of the incorrect product before receiving return instructions.

Where fearofgodr.shop supplied the wrong product, we will arrange an appropriate remedy and bear reasonable return and replacement delivery costs.

13. Missing Products

An order may be delivered in more than one parcel. Before reporting a missing product, please check your shipping confirmation and available tracking information.

If a product remains missing, contact info@fearofgodr.shop with your order number and details of the missing item.

Where an ordered product has not been supplied, we will investigate and provide an appropriate replacement or refund.

14. Exchanges

Eligible products may be exchanged within the 30-day return period.

To request an exchange, contact:

info@fearofgodr.shop

Please identify the product being returned and the replacement size, colour or variant requested.

Exchanges are subject to product availability and inspection of the returned product.

We cannot reserve or guarantee the availability of a replacement product while the original product is in transit.

If the requested replacement is unavailable, you may choose:

• another available product;

• store credit where expressly agreed; or

• a refund to the original payment method.

If the replacement product costs more than the returned product, you must pay the price difference before the replacement is dispatched.

If the replacement product costs less, the difference will be refunded to the original payment method.

Standard delivery of an approved replacement product is free.

15. Exchanges for Faulty or Incorrect Products

Where an exchange is required because the original product was faulty, damaged or incorrect, fearofgodr.shop will bear reasonable return and replacement delivery costs.

Where an exchange is requested solely because the customer prefers another size, colour or product, the customer is responsible for the direct return shipping cost.

16. Change-of-Mind Return Shipping Costs

For a non-faulty change-of-mind return, the customer is responsible for the direct cost of returning the product.

fearofgodr.shop provides free standard delivery on original orders, but free original delivery does not automatically include free return postage for change-of-mind returns.

We do not charge a restocking fee.

The customer may select a suitable postal or courier service, but a tracked service is strongly recommended.

Premium, express or unnecessarily expensive return services will not be reimbursed unless agreed in writing before the product is sent.

17. Return Costs for Faulty, Damaged or Incorrect Products

Where a product is faulty, damaged, misdescribed or incorrectly supplied, fearofgodr.shop will bear reasonable return costs where required by law.

We may:

• provide a prepaid return label;

• reimburse a reasonable standard return postage cost; or

• arrange collection.

Please contact us before paying for return delivery so that we can provide the appropriate method.

If you independently choose an unusually expensive return service when a reasonable alternative was available, reimbursement may be limited to the cost of a reasonable standard service.

18. Inspection of Returned Products

Returned products may be inspected after arrival to verify:

• the identity of the product;

• the product’s condition;

• whether all parts and accessories are present;

• whether the product has been used beyond reasonable inspection;

• whether a reported fault is present; and

• whether the return satisfies this policy or applicable law.

Inspection will be carried out within a reasonable period.

A valid statutory remedy will not be refused solely because original packaging is unavailable where the packaging is not necessary to establish the claim.

19. Refund Amount

An approved refund may include:

• the price paid for the returned product;

• applicable taxes included in the purchase price; and

• any standard outbound delivery charge that must legally be refunded.

Because fearofgodr.shop provides free standard shipping, there is normally no standard outbound shipping charge to refund.

If an optional premium delivery service was purchased, any required delivery refund will normally be limited to the cost of the least expensive standard delivery option offered, unless the premium service itself was not properly performed.

The refund may be reduced only where permitted by law, including where a product has lost value because it was handled beyond what was reasonably necessary for inspection.

20. Refund Processing Time

For a valid statutory cancellation, an approved refund will normally be issued within 14 days after:

• we receive the returned products; or

• you provide acceptable evidence that the products have been sent back,

whichever occurs first.

For an approved return under our extended 30-day policy, the refund will normally be issued within 14 days after the returned product is received and inspected.

Where an order is cancelled before dispatch and no product needs to be returned, the refund will be processed as soon as reasonably possible and within any legally required period.

21. Refund Method

Refunds will normally be issued to the original payment method used for the order.

We do not normally issue a refund to:

• a different payment card;

• an unrelated bank account;

• cash;

• another person; or

• another payment method.

This protects customers and helps prevent payment fraud.

Where the original payment method is no longer available, contact info@fearofgodr.shop. Any alternative refund method must be agreed and may require identity or payment verification.

22. Bank and Payment Provider Processing

After fearofgodr.shop issues a refund, the customer’s bank, card provider or payment service may require additional time to display the funds.

This processing time is controlled by the financial institution and is outside our direct control.

If you have received confirmation that a refund was issued but the funds have not appeared after a reasonable processing period, first contact your bank or payment provider and then contact:

info@fearofgodr.shop

Please include your order number and refund confirmation details.

23. Partial Refunds

A partial refund may be issued where permitted by law, including where:

• only part of an order is returned;

• a product has been handled beyond reasonable inspection;

• parts or accessories are missing;

• a bundle is returned incomplete;

• a customer chooses to keep a faulty product with an agreed price reduction; or

• another partial remedy is agreed.

We will explain any proposed deduction or partial refund and the reason for it.

No arbitrary administrative or restocking fee will be deducted.

24. Sale and Discounted Products

Sale, promotional and discounted products are covered by the same statutory rights as full-price products.

An eligible sale product may be returned under our 30-day policy unless:

• a lawful return exception applies;

• it was personalised or custom-made;

• it is an opened hygiene-sensitive product; or

• the product page clearly disclosed another lawful restriction before purchase.

A product will not be treated as non-returnable merely because it was sold at a reduced price.

25. Bundles and Promotional Gifts

Where products were sold as a bundle, all components may need to be returned to receive a full refund.

If a free promotional product was supplied because an order met a particular condition, the promotional product must normally be returned with the qualifying products.

If the promotional product is not returned, we may deduct its reasonable stated or actual value where doing so is lawful and was clearly disclosed.

This does not affect remedies for faulty goods.

26. Gifts

A return must normally be requested by the person who placed the order.

Where a product was purchased as a gift, we may require proof of purchase and confirmation from the original purchaser before issuing a refund.

Refunds are normally made to the original payment method.

An exchange may be offered to a gift recipient where proof of purchase is available and the product otherwise qualifies.

27. Proof of Purchase

We may request reasonable proof that the product was purchased from fearofgodr.shop.

Acceptable proof may include:

• an order confirmation;

• order number;

• dispatch confirmation;

• payment record;

• account order history; or

• other reliable evidence of purchase.

A missing paper receipt will not automatically invalidate a claim where another reliable form of proof is available.

28. Orders Damaged by the Customer

We are not required to provide a full refund where a product was damaged because the customer:

• misused the product;

• failed to follow care or safety instructions;

• caused accidental damage after delivery;

• attempted an unauthorised repair;

• altered or customised the product; or

• subjected it to abnormal wear or unsuitable conditions.

This does not apply where the damage arose from an existing fault or inadequate instructions supplied with the product.

29. Normal Wear and Tear

This policy does not cover ordinary deterioration caused by normal use, ageing or expected wear and tear.

Whether deterioration constitutes normal wear or a fault will be assessed by considering:

• the product type;

• price;

• description;

• expected durability;

• amount of use;

• care instructions; and

• surrounding circumstances.

30. Order Cancellations Before Dispatch

To request cancellation before dispatch, contact info@fearofgodr.shop immediately.

Please include your name and order number.

We will attempt to cancel the order before it enters final processing or shipment, but cancellation cannot be guaranteed once fulfilment has begun.

If the order has already been dispatched, you may exercise your applicable cancellation or return rights after delivery.

A customer’s statutory rights are not removed merely because an order could not be stopped before dispatch.

31. Refused and Uncollected Parcels

Refusing delivery or failing to collect a parcel does not always constitute a valid cancellation notice.

Customers should contact info@fearofgodr.shop to clearly communicate a decision to cancel or return an order.

Where a parcel is returned because it was refused, uncollected or addressed incorrectly, we will review the circumstances before issuing any refund or arranging redelivery.

Mandatory consumer rights will remain unaffected.

32. Unauthorised Returns

A return sent without first contacting us may:

• be sent to the wrong location;

• be delayed;

• be impossible to identify;

• be rejected by a fulfilment facility; or

• prevent timely processing.

Contacting us first is strongly recommended.

However, an unauthorised-return rule will not be used to invalidate a statutory cancellation or faulty-goods claim where the customer has otherwise complied with applicable law and the product can be identified.

33. Lost Return Parcels

Customers arranging their own change-of-mind return should use a tracked service and retain proof of postage.

If a return parcel is lost before reaching the authorised destination, we may request proof of postage and tracking information.

Where fearofgodr.shop provides the return label or arranges collection, responsibility for carrier loss will be assessed according to the return arrangement and applicable law.

34. Chargebacks and Payment Disputes

Please contact info@fearofgodr.shop before initiating a chargeback so that we have an opportunity to resolve the issue.

Starting a chargeback does not expand or reduce any statutory rights.

Where a payment dispute is opened, we may provide the payment provider with relevant order, delivery, communication and refund records.

We will not issue a duplicate refund after the same payment has already been reversed through a chargeback.

35. Consumer Rights

Nothing in this policy excludes or restricts any mandatory right or remedy available under UK consumer law.

Where a provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply.

Rights relating to faulty, damaged, unsafe, misdescribed or non-conforming products may continue beyond the voluntary 30-day return period.

36. Policy Abuse and Fraud

We may reject a return or take reasonable protective measures where there is evidence of:

• return fraud;

• use of stolen payment information;

• deliberate product substitution;

• return of a product not purchased from fearofgodr.shop;

• repeated abusive use of products followed by returns;

• falsified damage evidence;

• tampering with product identifiers; or

• another dishonest or unlawful activity.

Any decision will be based on available evidence and will not be used to restrict a legitimate consumer claim.

37. Changes to This Policy

fearofgodr.shop may update this Return and Refund Policy to reflect changes in business procedures, products, Shopify functionality or applicable legal requirements.

The policy applying to an order will normally be the version published when the order was placed, unless a later change is required by law or is more favourable to the customer.

The latest version will be published on fearofgodr.shop with a revised “Last Updated” date.

38. Contact Us

For return requests, exchange requests, cancellations, faulty-product claims or refund enquiries, contact:

fearofgodr.shop
Email: info@fearofgodr.shop

Please include your full name, order number and a clear explanation of the assistance required.